Cancellations are a difficult affair for both us and prospective customers. We therefore try to approach it with a “common sense” attitude. You must be aware that there is a financial implication to cancelling a trip at the last minute as all of our set costs are the same and we only take a maximum of 25 customers. We also pre-book many of the activities undertaken on the day of your trip, all of which are non refundable.
If you cancel due to sickness and we are unable to place you on another trip, you can go to the doctors and obtain a medical certificate. We can then issue you with a receipt for the money paid to SAFARI BOAT, all of which can be claimed back from the majority of holiday insurance providers. In the case of sickness we will try to move you to an alternative date, but the cancellation policy still stands.
If we decide to cancel due to bad weather, we will have done so taking into consideration the groups safety and that of the vessel as well as predicted weather forecasts and satellite images. If we cancel due to bad weather then you will not be charged. If a deposit has been taken, the money will be refunded if an alternate day can not be agreed upon.
Cancellations within 24 hours of the trip, 100% of the total cost will be charged. No Show 100% Charge. Change of date 50% extra charge.
Please take note of the following cancellation policy before booking a SAFARI BOAT ADVENTURES. Thank you for your understanding.
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