Faq

Cancellations are a difficult affair for both us and prospective customers. We therefore try to approach it with a “common sense” attitude. You must be aware that there is a financial implication to cancelling a trip at the last minute as all of our set costs are the same and we only take a maximum of 25 customers. We also pre-book many of the activities undertaken on the day of your trip, all of which are non refundable.

If you cancel due to sickness and we are unable to place you on another trip, you can go to the doctors and obtain a medical certificate. We can then issue you with a receipt for the money paid to SAFARI BOAT, all of which can be claimed back from the majority of holiday insurance providers. In the case of sickness we will try to move you to an alternative date, but the cancellation policy still stands.

If we decide to cancel due to bad weather, we will have done so taking into consideration the groups safety and that of the vessel as well as predicted weather forecasts and satellite images. If we cancel due to bad weather then you will not be charged. If a deposit has been taken, the money will be refunded if an alternate day can not be agreed upon.

Cancellations within 24 hours of the trip, 100% of the total cost will be charged. No Show 100% Charge. Change of date 50% extra charge.

Yes, payments can be make by cash or credit/debit card in our office before trip start. We accept: Visa Card and Master Card.

Pack light; but don’t forget your charged camera with memory card, towel, sunglasses, sunscreen and swimming suit.

Yes, you are insured on all Safari Boat tours for all registered guests under 70 years old, over 70 years old guests needs to make there own insurance. However, we do not insure pregnant women and they are not recommended to take a trip. Personal belongings such as Iphones, cameras, shoes are not covered by our insurance.

Each tour lasts one day. Usually starts at 9 am and you will be back between 4 – 5 pm.

Yes, definitely they are!. You will be lead by experienced, well trained, English speaking guides.

If you are in the Koh Phangan Island, then yes. Our meeting point is located at the SAFARI BOAT office in Thongsala Pier and is not far and relatively easy to find. Map if you drive from Haad Rin. Map if you drive from Haad Salad/Haad Yao

Sorry, we cannot offer a discount for people driving themselves. We offers transfer as complimentary (only for regular join tours).

Yes, we do! It is a delicious buffet set menu lunch with fresh cut fruit and soft drinks.

Yes, we do have. Just let us know before the tour start

Yes, please so not hesitate to contact us so that we can provide you necessary information for further business. Call us: Phangan office: +66 77 961 916; Samui office +66 77 44 77 00